Everything you share on our platform — how we collect it, why we keep it, and how we keep it safe — is clearly explained here.
Welcome to Royal Game's Privacy Policy. This policy explains how we handle the personal information of users on our platform. Royal Game firmly believes that your privacy is a fundamental right — and protecting it is our ethical responsibility.
This Privacy Policy applies to Royal Game's website, mobile site, and all associated services. It takes effect from the moment you first register or begin using our platform.
In Plain Terms: We only collect information that's necessary to provide our services. We never sell your data or share it without good reason. Your privacy is our priority.
This policy is updated periodically. The date at the top of the page is revised with each update, and users are notified of significant changes.
Royal Game collects two main categories of information — what you provide directly, and what is automatically gathered through your usage patterns on the platform.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Full Name, Date of Birth | At Registration |
| Contact Information | Mobile Number, Email | At Registration |
| Identity Documents | NID, passport copy | During KYC Verification |
| Payment Information | Mobile Banking Number | At the Time of Transaction |
| Support Information | Complaints & Conversations | Support Contact Hours |
Certain information is collected automatically while you use the platform. This includes:
Please Note: Full card numbers or bank account details are never stored on our servers. Payment information is processed directly by the payment gateway.
Royal Game uses your data only for specific, legitimate, and transparent purposes. Your information is never used for unrelated or excessive purposes.
Promotional Messages: If you no longer wish to receive our marketing messages, you can opt out at any time via your account settings or by contacting support.
Royal Game retains your data only for as long as necessary to provide our services or meet legal obligations. Even after account closure, certain information may be kept for a defined period as required by law.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of Active Account + 5 Years |
| Transaction Records | Up to 7 Years (as required by law) |
| KYC Documents | 5 years after account closure |
| Support Conversations | 3 Years |
| Log Files | 12 Months |
| Marketing Consent | Until Opt-Out |
Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.
Royal Game never sells your personal data to third parties. However, limited information may be shared with trusted partners under specific circumstances.
The following parties may receive limited data in order to provide their services:
All such partners operate under strict confidentiality agreements and are not permitted to use your data for their own purposes.
Data may be shared under court orders, lawful requests from law enforcement agencies, or as required under anti-money laundering laws.
Important: Royal Game never sells your personal data to advertisers or third parties for commercial purposes.
Royal Game uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.
| Cookie Types | Purpose | Can It Be Disabled? |
|---|---|---|
| Essential Cookies | Login Sessions & Security | No (Required) |
| Functional Cookies | Remembering Language & Preferences | Yes |
| Analytics Cookies | Understanding Usage Patterns | Yes |
| Marketing Cookies | Relevant Advertisements | Yes |
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
Royal Game uses industry-leading technology to keep your data safe. Our security team monitors the system around the clock, 24/7.
Security Breach: If a data breach occurs that affects your information, we will notify you as quickly as possible in accordance with our legal obligations.
Every Royal Game user has specific rights over their personal data. We respect those rights and are committed to helping you exercise them.
To find out what data we hold about you, please submit a request to our support team.
You may request corrections to any inaccurate or outdated information.
Under certain circumstances, you may request that your data be deleted.
In certain cases, you may request that the use of your data be restricted.
You can download your data in a standard, portable format.
You can object to your data being used for marketing or other specific purposes.
To Exercise Your Rights: Email us at support@royalgame.best or reach out via live chat. We'll get back to you within 30 days.
Royal Game services are strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.
If a parent or guardian believes their child has created an account on Royal Game, please contact our support team immediately. We will take prompt action to delete that account and all associated data.
For Parents: We recommend installing parental control software on your device to protect minors from accessing online gaming.
Royal Game may update this Privacy Policy from time to time. When changes are made, the date at the top of this page will be updated accordingly.
For significant changes, you will be notified in advance via your registered email or mobile number. Continued use of the service after any changes takes effect will be considered acceptance of the updated policy.
To Stay Updated: Check this page regularly. We'll actively notify you of major changes, but reading it yourself is always the best practice.
Contact us for any questions, requests, or complaints regarding our Privacy Policy. We're always here to help.
We take every complaint seriously and make every effort to resolve it with honesty and integrity. Your trust is our most valued asset.
The Core Pillars of Our Privacy Protection
All data stored on our servers is protected with AES-256 encryption. Even with direct database access, your information remains completely unreadable to anyone.
Royal Game follows international data protection standards. Regular third-party security audits are conducted to ensure your privacy is always protected.
Your personal information is never sold to advertisers or third parties. Your data is used solely to deliver services to you.
When you transact via Mobile Pay, Nagad, or Rocket, your payment details go directly to the respective gateway. Full payment information is never stored on Royal Game's servers.
You can view, update, or delete your data at any time. Opting out of marketing messages is entirely your choice.
Our Bangla-speaking support team is always on hand for any privacy-related questions or concerns. We're committed to resolving your issues.
Read our Privacy Policy and create your account with complete peace of mind. Every piece of information you share with us is held in trust.